Code of Business Ethics

The TripleM Code of Business Ethics (CoBE) is the compass that guides each of TripleM’s employees and contractors to live TripleM’s corporate values fully, to uphold company policies and to adhere to legal requirements. The CoBE sets clear expectations of what it means to innovate at TripleM, provides specific examples and points to helpful resources. The TripleM CoBE helps us to maximize business potential for our clients and their customers the ethical way – which, to us at TripleM, is the only way.

1. Workplace code of conduct

A workplace code of conduct provides guidelines for ethical behavior, professional conduct, and compliance with laws and regulations. It often includes provisions on integrity, conflict of interest, confidentiality, and workplace relationships. TripleM refers to its workplace code of conduct as the TripleM code of ethics. It focuses on cultivating a culture of ethics across the organization, where employees act with integrity. The code emphasizes:

·         Acting ethically and honestly

·         Avoiding conflicts of interest (whether actual or apparent)

·         Providing, as required by law, full, fair, accurate, timely, and understandable public disclosures

·         Complying with applicable laws, rules, and regulations

·         Protecting the company’s confidential information

·         Ensuring accountability for making decisions consistent with this code

·         Promoting an ethical, inclusive, and respectful work environment

·         Speaking up and reporting any actions and/or behaviors inconsistent with the code

·         Each of these behaviors is further explained within the code to ensure that all employees understand the desired behaviors.

2. Diversity and inclusion code of conduct

A diversity and inclusion code of conduct promotes a workplace culture that values and respects diversity, ensuring that all employees, regardless of their background, feel included and valued. TripleM has a comprehensive diversity and inclusion policy that outlines the company’s commitment to creating an inclusive environment. The policy emphasizes:

·         The importance of respecting and valuing diversity

·         Promoting equality

·         Preventing discrimination and harassment

·         It includes guidelines on promoting inclusivity, respecting different perspectives, and ensuring equal opportunities for all employees.

3. Social media code of conduct

A social media code of conduct provides guidelines for employees on how to represent the organization and conduct themselves on social media platforms. It often includes provisions on confidentiality, professionalism, and respect. TripleM’ s social media code of conduct outlines the company’s expectations for employees when using social media, both personally and professionally. The policy emphasizes:

·         The importance of protecting confidential information

·         Being respectful and professional

·         Adhering to the company’s values and principles.

4. Customer Services code of conduct

At TripleM, we prioritize fostering a respectful and positive environment for both our team members and customers. Our success hinges on maintaining a culture of mutual respect, professionalism, and dignity in all interactions. This policy outlines the expected behavior of customers towards our team members to ensure a harmonious and productive relationship.

Expectations of Customer Behavior

1.      Respect and Courtesy: Customers are expected to treat all team members with respect and courtesy at all times. This includes refraining from using abusive, offensive, or discriminatory language and behavior.

2.      Professional Communication: Customers are encouraged to communicate any concerns, feedback, or complaints in a constructive and professional manner. Disagreements or dissatisfaction should be expressed calmly and respectfully.

3.      Non-Discrimination: Discrimination based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other characteristic will not be tolerated. All customers must treat our team members fairly and without prejudice.

4.      Compliance with Policies: Customers are required to comply with all company policies, guidelines, and procedures during their interactions with team members. This includes adherence to terms of service, refund policies, and any other contractual obligations.

5.      Physical and Verbal Conduct: Any form of physical or verbal harassment, threats, intimidation, or coercion towards our team members is strictly prohibited.

6.      Resolving Disputes: In the event of a disagreement or dispute, customers are encouraged to engage in constructive dialogue and seek resolution through appropriate channels provided by the company. Aggressive behavior or threats will not be tolerated.

 At TripleM, we are committed to maintaining a supportive and respectful environment for our team members. We expect our customers to adhere to these guidelines to ensure positive interactions and productive relationships. By following this Customer Code of Conduct Policy, we aim to create a welcoming atmosphere that fosters mutual respect and professionalism.

5. BRIBERY AND CORRUPTION code of conduct

Our clients can count on us to do the right thing. We have avoid of bribes that can take on many different shapes and forms, but typically they involve corrupt intent. There will usually

be a 'quid pro quo' – both parties will or are expected to benefit. A bribe could be:

·         The direct or indirect promise, offering, or authorization, or anything of value;

·         The offer or receipt of (or agreement to receive) any kickback, loan, fee, reward or other advantage; or

·         The giving of aid, donations or voting designed to exert improper influence.

There need not be an immediate benefit: an expectation of a later benefit can be a bribe. Furthermore, a benefit provided to a third party can be a bribe. Bribes are therefore not limited to cash payments. Job offers, gifts and entertainment excessive business promotional activities, covering or reimbursing expenses, in-kind or political contributions, investment opportunities, subcontracts, stock options and similar items provided to third parties are all things of value that can be bribes. For a non-exhaustive list of “red flags” which would raise concerns.

We stand against corruption and any form of corruption.

which includes out-and-out bribery that the laws of virtually every country in the world prohibit as well as a broader array of activities that the THAILAND Law. We comply with these laws and local anticorruption laws wherever we do business, here.

6. Report an ethics or compliance concern

You have several options for reporting a possible violation of the TripleM Code of Business Ethics or any good faith claim about TripleM’s financial affairs. This includes accounting practices, internal accounting controls, auditing matters, corruption or fraud, or other serious matters where the vital interest of TripleM or the moral or physical integrity of TripleM people is at stake.

While callers can remain anonymous, TripleM asks for contact details to be able to request additional information to resolve some cases. The reporting scope and/or anonymity requirement of the TripleM Business Ethics Helpline may be restricted in some countries, as described on the TripleM's Code of Business Ethics page.

Here are three options for reporting a concern:

comp@triplemsolutions.co.th

Last Updated: September 2023